Return rights

  • CUSTOMER’S RIGHTS

    Customers have the right to cancel the contract without penalty and without giving any reason, within 14 (fourteen) days of delivery of the / the product / s to the customer or a third party designated by him. In the case of multiple goods ordered by one order and delivered separately, the deadline for exercising the right of withdrawal begins from the day on which the consumer or a third party designated by him, acquires physical possession of the last good. The integrity of the / the product / s to be returned is an essential condition for exercising the return rights - More specifically, the consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods in accordance with Article 57, paragraph 2, of the Code of consumption. The damage or breakage of the product as a result of improper use of the product or use for purposes other than those for which the product is inherently intended involves the loss of the right to return for a refund.

  • To exercise the return right, customer must follow these steps:
    • Send a written notice to Coltellerie Paolucci, by one of the following ways:
      - E-mail at customerservice@coltelleriepaolucci.it;
      - Registered letter with acknowledgment of receipt at Via Teste, 3 - 86095 FROSOLONE (IS) - ITALY
      he notification must contain a clear statement of the decision to terminate the contract of sale with the indication of the identification number of the relevant order. To comply with the withdrawal period is sufficient if the notice is dispatched before the expiry of the stipulated period of 14 (fourteen) days.
    • Within 4 working days of receipt of notice of exercising the right of withdrawal, Coltellerie Paolucci communicate instructions for the return of products; in particular, the Company shall send, by e-mail, a label containing all the data necessary to ensure proper delivery (data of the customer, the delivery address, the full name of the courier and the phone number of the same courier for arrange the withdrawal of the product from the customer, etc.).
    • Pack the product (possibly with original packaging, tags, authentic, accessories, instructions for use and leaves warranty). The use of the original packaging will prevent any damage during transport. Print the label sent by Coltellerie Paolucci and apply tape to (the) package (s);
    • Send the product within 14 (fourteen) days of receipt of the instructions for the return (ie, e-mail with the label);

    Coltellerie Paolucci will refund the cost of the purchased products (excluding shipping charges) within 14 (fourteen) days from the date on which it received the notice on intention to withdraw from the contract, unless the goods have been delivered to the carrier, by the same customer, incomplete or damaged. In that case, Coltellerie Paolucci will immediately inform the customer of defects on the products and the inability to accept the return.

    The previous procedure of return applies only to purchases made through the website www.coltelleriepaolucci.it.